Employee Protection System – An Enhanced, Integrated and Scalable EAP Model
In the workplace, 1 in 5 employees is experiencing mental health problems. In addition, an estimated 45% of Australians will experience a mental health condition in their lifetime. The economic impact of workplace mental wellbeing is significant. COVID-19 has heightened workplace mental wellbeing challenges in part due to significant adjustments to our working lives. Clinical services for the treatment of mental illnesses are costly and inadequate. As the prevalence of these conditions grows, the problem is only getting worse. A new paradigm is needed to address mental health problems earlier in the continuum, before they require clinical management, and prevent more complex issues from emerging in the future.
We are connecting the continuum of care between promotion, prevention, early intervention and recovery by establishing the Employee Protection System (EPS). The EPS integrates the Active & Thriving wellbeing platform with a digitised triaging tool and counseling services. The EPS is a single service that supports the entire mental health continuum by:
Protecting the health of all employees through promotion and prevention initiatives at the organisation, team and individual level;
Preventing the onset of mental illness through a responsive and integrated early intervention triaging system that encourages early help-seeking behaviour; and
Promoting recovery and sustainable self-care behaviours for those unwell.
The EPS will identify individuals with below-average reported mental health and wellbeing levels and facilitate early help-seeking behaviour and self-care practices by using platform analytics and validated surveys. These individuals will be triaged into appropriate levels of care ranging from self-support to EAP services. All individuals will receive awareness campaigns to reduce the barriers to accessing support services. Moderate to high-risk individuals will receive a call back from a triage counsellor to confirm suitability for ongoing EAP support.
Higher utilisation of these services will lead to reduced costly Workcover mental health claims.