Managing Occupational Violence: Lessons Learned From Litigation

26 May 2022
12:10

Managing Occupational Violence: Lessons Learned From Litigation

Occupational violence and aggression (OVA) is well-reported across most societies and has attracted widespread attention including Government, safe work regulators and industry bodies. As litigation across Australia increases, many cases of OVA have entered the court system, mostly involving personal injury claims where there has been death or serious injury and nervous shock. Although there are various Standards and Guidelines published on risk and OVA, trends in litigation disclose that similar issues consistently arise. Often, incidents can be traced to poorly developed or essential elements within systems of work. For over 30 years, Dr Zalewski has worked in public-facing roles. Initially as a Victoria Police officer dealing with and investigating serious crime then as an educator for several thousand learners and more recently as a consultant expert specialising in risks associated with safety and security systems. This practical presentation will discuss trends in litigation with a view to identifying and highlighting critical factors necessary to eliminate or minimise OVA-related incidents across all workplaces. Participants will be able to utilise a proven framework developed by Dr Zalewski. This framework is capable of being contextualised for any industry or professional sector to further contribute to safe systems and safe places of work.